Privacy Policy

We may collect the following types of information: a) Personal Information * Name * Email address * Company or organization name * Account credentials (encrypted) * Billing contact details, tax details, plan, invoice, and payment status information b) Technical Information * IP address * Browser type and device information * Operating system * Access times and usage data * Authentication events, session metadata, device identifiers, and approximate location from IP address c) Server & Usage Data * Server connection metadata (not actual server content) * Inventory, resource, health, alert, deployment, and monitoring metadata * Logs related to usage of features such as monitoring, secure terminal access, file operations, automation, and billing * Support messages and abuse reports you send to us We do not intentionally collect sensitive personal data unless required to provide the Service, comply with law, prevent abuse, or respond to support and security requests.

We use your information to: * Provide and maintain the Service * Authenticate users and manage accounts * Enable server connections and features * Improve performance and user experience * Send transactional account, billing, security, support, and infrastructure alert messages * Process subscriptions, invoices, refunds, tax records, payment disputes, and account credits * Prevent fraud, abuse, spam, unauthorized access, and security issues * Comply with legal, accounting, tax, audit, and payment-provider requirements

* We do not store your secure terminal passwords or private keys in plain text * Credentials are encrypted and handled securely * You are responsible for managing and protecting your server access We do not access your servers without your action or permission.

If you install our agent software: * The agent may transmit system and performance data * It may create secure communication channels with our platform We only collect data necessary for functionality and monitoring.

Payments are processed through third-party providers such as Razorpay and Stripe, depending on availability and customer location. We do not store full card numbers, UPI credentials, CVV, or bank login details. Payment providers process those details under their own security and privacy practices. We may store billing metadata needed to operate the Service, including plan, amount, currency, invoice, receipt, tax, payment status, payment provider reference, refund status, dispute status, and renewal dates.

We may use cookies and similar technologies to: * Maintain sessions * Improve user experience * Analyze usage patterns You can disable cookies in your browser settings, but some features may not work properly.

We do not sell your personal data. We may share data only in the following cases: * With trusted service providers for hosting, analytics, logging, customer support, email delivery, payment processing, fraud prevention, tax, and accounting * To comply with legal obligations * To investigate spam, phishing, malware, unauthorized access, payment fraud, chargebacks, or abuse * To protect our rights, users, payment providers, email providers, or platform security

We implement reasonable security measures, including: * Encryption of sensitive data * Secure authentication systems * Access control mechanisms * Activity logs for infrastructure, account, deployment, and security events * Abuse monitoring for suspicious access patterns, repeated failures, and policy violations However, no system is 100% secure, and we cannot guarantee absolute security.

DevCloudDesk uses email providers such as Amazon SES only for transactional purposes, including: * Account verification and password resets * Billing notices and invoices * Security alerts and sign-in notifications * Infrastructure alerts requested by users * Support replies We do not provide customers with SMTP relay, bulk email, customer-controlled marketing email, or list-sending features. You must not use DevCloudDesk, connected infrastructure, automations, alerts, webhooks, scripts, or support channels to send spam, phishing content, harvested-list messages, unsolicited marketing, mailbombing traffic, or messages that violate email-provider policies. Any optional marketing communication from DevCloudDesk requires opt-in consent and includes opt-out instructions.

We retain your data: * As long as your account is active * As needed to provide services * As required for billing, tax, accounting, dispute, refund, fraud-prevention, security, and legal obligations * For a reasonable period in backups, logs, and audit records You may request deletion of your data at any time. Some records may be retained where required by law, payment-provider rules, security obligations, dispute handling, or abuse-prevention needs.

Depending on your location, you may have the right to: * Access your personal data * Correct inaccurate information * Request deletion of your data * Withdraw consent for data usage To exercise these rights, contact us using the details below.

Our Service may include integrations with third-party tools. We are not responsible for their privacy practices. Please review their policies separately.

Our Service is not intended for users under 18 years of age. We do not knowingly collect data from children.

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.

If you have any questions about this Privacy Policy, contact us at: Email: support@devclouddesk.com Abuse reports: abuse@devclouddesk.com Website: https://devclouddesk.com